Shipping & delivery

Presently, we are processing orders only to destinations within India. We ship to our customers using a number of shipping companies, including First Flight, DTDC etc

Shipping Rates
On every purchase upto Rs.1000/-, the shipping charges will be Rs.100/-. On every additional purchase of Rs 500/-, the shipping rate will be increased by Rs.50/-

Delivery time
The estimated time for delivery is 7 working days after processing of the order. Including processing the order you should received the shipment in 10 days. You will be informed of your tracking number by email when the products are shipped out.

Order status
To track your order, please login to your account and go to track your order. Type the tracking number in the tracking section on the website of the service provider. You can keep updated on your order status by following this procedure.

Taking Delivery
On receiving the order, you will be asked to sign a delivery form, in which you confirm that the product was delivered in the correct condition (without obvious defects or damage).
If upon delivery of the product, you discover that the product packaging has been opened or tampered and is damaged, please do not accept the package and immediately notify our Customer Care team. We will offer a full refund, or send a replacement product, depending on your preference and product availability.

Returns and exchanges for online purchases
Our shipments are carefully inspected before they are packed and dispatched

  • Returns will be accepted only for Damaged/ Defective products
  • Please notify us of receipt of a Damaged/ Defective product maximum within 48 hours of delivery and email us a photograph of the product
  • Returns, if any, need to be made within 10 days of receiving the goods
  • Please fill in a Returns & Exchanges form and send it along with the goods. You can download the Returns Form by clicking here.

Note: All products at Kalika are handcrafted. All handcrafted products are unique and are not be exactly alike. Before you return a product, please keep this in mind.

Please read below our return & exchange policies before you return any item.